Intern - Information Sytems & Communications Technology, Bangkok

• Organization: OICT - Office of Information and Communication Technology
• Country: Thailand
• City: Bangkok, Thailand
• Grade: I-1

Closing date: Thursday, 31 December 2015

Posting Title: INTERN - Information Sytems & Communications Technology, I

Job Code Title: INTERN - INFORMATION SYSTEMS & COMMUNICATION TECHNOLOGY

Department/ Office: Office of Information and Communication Technology

Duty Station: BANGKOK

Posting Period: 27 February 2015-31 December 2015

Job Opening number: 15-IST-OICT-40911-P-BANGKOK

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Special Notice

A completed online application (Cover Note and Personal History Profile) is required. Incomplete applications will not be reviewed.

The Cover Note must include:

• Degree Programme (What are you currently studying or what have you studied)
• Graduation date (When will you graduate or when did you graduate from the programme?)
• List of the IT skills and programmes that you are proficient in
• List of your top three areas of interest
• Explanation about why you are the most suitable candidate for this specific internship
• Explanation of your interest in the United Nations Internship Programme

In your online Personal History Profile, be sure to include all past work experiences, IT skills, and three references.

Please note that due to the large number of applicants, divisions are not in a position to reply to each application and that only short-listed applicants will be contacted for further consideration.

Organizational Setting and Reporting

The Office of Information and Communications Technology internship is for six months.

The internship is UNPAID and full-time.

Interns work five days per week (35 hours) under the supervision of a staff member in the division or office to which they are assigned.

Responsibilities

Daily responsibilities will depend on the individual's background and the intern's assigned office as well as the internship period. Duties may include, but are not limited to:

• Works as part of a team in the planning and support of computer application systems and programs using UN established standards.
• Provides technical assistance and support for incoming queries and issues related to computer systems and software via different channels such as phone calls, e-mails, instant messages etc.
• Maintains, troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
• Follows up with customers to ensure issue has been resolved, gain feedback from customers about computer usage, and run reports to determine malfunctions and defects that continue to occur.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Prepares user documentation for deployed computer application systems, training materials and conducts technical presentations; drafts correspondence and communications.
• Additional activities that may be required to ensure the success of the work team.

The intern will have an opportunity to gain practical knowledge and understanding in the project and resources planning, implementation, and operation of United Nations global support centre, and the application of the new United Nations Talent Management System built on a modern ERP platform (SAP).

Competencies

The United Nations Core Competencies include:

• Communication: Ability to draft clearly and concisely, good written and oral language skills.
• Teamwork: Good interpersonal skills, ability to work collaboratively with colleagues from different national and cultural backgrounds to achieve organizational goals.
• Client Orientation: Considers all those to whom services are provided to be 'clients' and seeks to see things from clients' point of view.

Education

To qualify for an internship with the United Nations Internship Programme, applicants must meet one of the following requirements:

• be enrolled in a graduate school programme (second university degree or equivalent, or higher); (b) be enrolled in the final academic year of a first university degree programme (minimum Bachelor's level or equivalent); or (c) have graduated with a university degree (as defined above) and, if selected, must commence the internship within a one year period of graduation;

Work Experience

Applicants

• are not required to have professional work experience for participation in the programme;
• shall be computer literate in standard software applications;
• have a demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter;
• have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which includes willingness to understand and be tolerant of differing opinions and views;
• be familiar with cutting-edge technology and tools and/or have exposure with Six Sigma, ITIL, CRM.

Languages

• English and French are the working languages of the United Nations Secretariat. Fluency in spoken and written English is required for the internship. Knowledge of an additional official UN language is an asset. Arabic, Chinese, English, French, Russian and Spanish are the official languages of the United Nations Secretariat.

Assessment Method

N/A

United Nations Considerations

Job openings posted on the Careers Portal are taken off at midnight (New York time) on the deadline date.

Applications are automatically pre-screened according to the published evaluation criteria of the job opening on the basis of the information provided by applicants. Applications cannot be amended following submission and incomplete applications shall not be considered. The selected candidate will be subject to a reference checking process to verify the information provided in the application.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on 'The Application Process' and the Instructional Manual for the Applicants, which can be accessed by clicking on 'Manuals' on the upper right side of the browser on Inspira.

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.