Information Systems Assistant, New York

More vacancies from: Organization CEB - Chief Executives Board for Coordination Country United States City New York, USA Office CEB New York Grade G-5 Chief Executives Board for Coordination, New York DC2-0610 2 United Nations Plaza New York, N.Y. 10017 United States Tel.: +1-212/963 81 38

Closing date: Wednesday, 14 January 2015 Posting Title: Information Systems Assistant, G5 Job Code Title: INFORMATION SYSTEMS ASSISTANT Department/ Office: Chief Executives Board Duty Station: NEW YORK Posting Period: 15 December 2014-14 January 2015 Job Opening number: 14-IST-CEB-39328-R-NEW YORK (R) United Nations Core Values: Integrity, Professionalism, Respect for Diversity Special Notice Recruitment for this position is done on a local basis, whether or not the candidate is a resident of the duty station. Passing the Administrative Assessment Support Test (ASAT) in English at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, or ICTY or the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat. Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. Job openings posted on the Careers Portal are taken off at midnight (New York time) on the deadline date. Applications are automatically pre-screened according to the published evaluation criteria of the job opening on the basis of the information provided by applicants. Applications cannot be amended following submission and incomplete applications shall not be considered. The selected candidate will be subject to a reference checking process to verify the information provided in the application. Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the At-a-Glance on 'The Application Process' and the Instructional Manual for the Applicants, which can be accessed by clicking on 'Manuals' on the upper right side of the browser on Inspira. Candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law. Organizational Setting and Reporting This position is located in the Secretariat of the UN System Chief Executives Board for Coordination (CEB), an inter-agency entity responsible for supporting the work of the CEB, which is the highest intersecretariat body for coordination in the UN system, and of CEB's high-level committees (High-Level Committees on Programmes and on Management (HLCP and HLCM)). The incumbent is based in New York and reports to the Director, CEB Secretariat. Responsibilities Within delegated authority, the Information Systems Assistant will be responsible for the following duties: Acts as focal point for receipt and processing of user requests, submitting incident reports and service requests to OICT on behalf of the CEB; coordinates and obtains funding certification for payment of ICT services. Provides basic technical support on relevant hardware and software systems applications in assigned area and performs other functions of the ICT Coordinator and Technical Focal Point. Installs application systems software and hardware according to specifications. Maintains, updates and further develops the CEB website (http://www.unsceb.org) in cooperation with the webmaster based in the CEB Geneva Office, as well as other CEB-maintained websites; liaises with relevant parties; and provides support to client users, as needed. Supports staff in the creation and maintenance of application software within Lotus Notes, Microsoft Access and web-based architectures, etc.; assists in the preparation of technical and user documentation, as well as in the production of training materials; and contributes to design and editing of visual aids and other multimedia materials (e.g. brochures, presentations, flyers, video and audio, etc.) for print and web output in conformity with UN standards. Provides basic support in the planning, specification, design, development, implementation and maintenance of customized application software systems; works with senior IT staff on the definition and specification of requirements; builds, tests and modifies prototype application software based on detailed instructions; installs and maintains software systems. Provides support on software development matters, including security, data integrity and recovery; assists with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintains various applications. Maintains regular contact with users and technical staff in user offices and provides support as required, as well as interfaces with technology vendors and OICT for equipment servicing, training, etc. whether warranty or routine maintenance. Conducts research on new technologies as requested, including opportunities in social networking, and advise on integration into the website; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies. Provide technical consultation, support, and act as lead contact for all videoconferencing operations and maintenance when required. In coordination with the Executive Office, take actions related to the administration of the office, including travel, visa applications, equipment purchase, service and supplies, etc. Performs other related duties as required. Competencies PROFESSIONALISM: Knowledge of computer languages and software for the development, maintenance and support of web-based information systems, databases and applications and of general office and administrative support, including administrative policies, processes and procedures; shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. Education High school diploma or equivalent. Work Experience A minimum of five years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. Experience in desktop administration and configuration, particularly with Microsoft Office Professional suite, is required. Experience with common desktop applications used for the development, maintenance and administration of web databases and platforms, in particular the Drupal Web Content Management System, is required. Experience performing general ICT support functions is required. Experience with video- and tele-conference management tools is desirable. Experience in providing general office support is desirable. Languages English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage. Assessment Method Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview. United Nations Considerations The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.