Closing date: Sunday, 18 January 2015
Vacancy code VA/2015/B5104/6547
Position title Two-Way Communications Centre (2WCC) Project Launch Consultant
Level ICS-10
Department/office AEMO, IQOH, Iraq
Duty station Erbil, Iraq
Contract type International ICA
Contract level IICA-2
Duration 3 months
Application period 12-Jan-2015 to 19-Jan-2015
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Background Information - UNOPS
UNOPS mission is to serve
Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.
Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.
Working in some of the world's most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.
We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.
Background Information -AEMO
Based in Copenhagen, Denmark, the Asia, Europe and Middle East Office (AEMO) supports UNOPS offices throughout the region, providing financial oversight of projects, procuring goods and
services and managing human resources.
AEMO helps ensure that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between projects across the entire region.
Background Information - Iraq
Iraq
The UNOPS Iraq office is based in Amman, Jordan and has sub-offices in Baghdad and Erbil in Iraq. The office also manages projects in Jordan, Syria and Yemen. UNOPS provides a range of project development, technical management and infrastructure-related services in Iraq, supporting economic recovery and development, reconciliation and civil society, elections, human rights and rule of law, and health, water and sanitation.
Background Information - Job-specific
Since January 2014, almost two million Iraqis have been displaced by the conflict between government and armed opposition groups in central and northern Iraq. With conflict occurring in much of central and northern Iraq, interrupting commercial routes, the public distribution system, planting and harvesting cycles, and the functioning of health care facilities, as many as four million people could be affected by the growing crisis.
The humanitarian community is rapidly scaling up its capacities to respond to this crisis. Most UN agencies and NGOs have deployed additional staff and the UN Office for the Coordination of Humanitarian Affairs (OCHA) has re-opened a country office in Iraq. Meeting people's most basic needs such as shelter, food, water, medical care and safety is a top priority for the humanitarian community, as is communicating with affected communities.
A national toll-free hotline for populations affected by the recent displacements in Iraq is being established by a diverse group of humanitarian agencies led by UNHCR Iraq. The hotline will provide information about humanitarian aid such as food distribution points, medical services, and shelter options. The call centre will also register and refer urgent needs, feedback and complaints, and provide a mechanism by which beneficiaries of humanitarian relief can convey their feedback, suggestions, and concerns about the efficacy of aid programs.
The Two-Way Communications Centre (2WCC) Project Launch Consultant will support the initial design and launch phase of the 2WCC project. Among other key responsibilities, the 2WCC Project Launch Consultant will develop standard operating procedures for call centre operators, design and oversee staff training, and work with humanitarian clusters and working groups to develop procedures for gathering information to be communicated to displaced population. The Consultant will work under the direct supervision of the UNOPS Project Manager and will be required to liaise with the 2WCC Project Board as directed.
The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.
UNOPS is committed to achieving a truly diverse workforce.
Functional Responsibilities
Competencies
Education/Experience/Language requirements
Contract type, level and duration
Contract type: International ICA
Contract level: IICA 2
Contract duration: 3 months
For more details about the ICA contractual modality, please follow this link: https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Considerations
It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.